Pay for the field, not the office
You only pay for field tech seats. Office and dispatch are free.
Three plans for HVAC and service contractor operations. Field tech seats are per user; office and dispatch seats are included free on every tier so adding back-office capacity doesn't add to your bill.
Pick the plan that fits your team size and operating complexity. Office and dispatch seats are free on every plan — you only pay per field tech. If you want help choosing, we’ll walk you through the right fit in a short demo.
Starter
Get off paper fast
$59 / field tech / month
- Free office & dispatch seats (up to 2)
- Comply (refrigerant compliance) +$15/tech/mo
Best for: teams getting off paper fast.
See Starter liveIncludes
- Quotes and work orders
- Equipment records and QR-linked units
- Equipment-aware technician checklists — auto-attached by unit and work-order type
- Photos, files, and job documentation
- Customer and site history
- Basic status tracking and reporting
- Tablet-first web access for field crews
- Standard support
Pro
Built for growing field teams
$79 / field tech / month
- Free office & dispatch seats (up to 3)
- Comply (refrigerant compliance) included
Best for: growing teams that need tighter handoffs and stronger accountability.
Book a demoEverything in Starter, plus
- Customer Portal — invoices, quotes, history, messaging
- Customer QR scan-to-request — replaces the "which unit is it?" phone call
- Linked equipment groups — split systems, mini-splits, VRF, refrigeration racks
- Quote approval workflows
- Role-based permissions
- Customer reminders and service updates
- Priority support
- Audit trail and richer status history
- QuickBooks integration or accounting export
- Extended data retention
- Optional payment enablement
Enterprise
For complex operations and control
From $99 / field tech / month
- Free office & dispatch seats (up to 5)
- Comply included + Owner Portal
Best for: larger organizations that need governance, rollout support, and control.
Talk through EnterpriseEverything in Pro, plus
- Customer Portal with branding & custom domain
- Custom roles and permission models
- Multi-branch or multi-team support
- Advanced backup and retention options
- API and custom integrations
- Account-specific workflow configuration
- Priority onboarding and implementation help
- Higher-touch support and SLA options
What does an 8-person shop pay?
A typical small-to-mid HVAC operation: 6 field technicians + 2 office staff (dispatcher and bookkeeper). Office seats are free on every plan, so the math is straightforward:
| Plan | Field tech seats | Office seats | Total |
|---|---|---|---|
| Starter | 6 × $59 | 2 included free | $354/mo |
| Pro | 6 × $79 | 2 included free | $474/mo |
| Enterprise | 6 × $99 | 2 included free | $594/mo |
Typical implementation ranges: Starter $0 to $250, Pro $500 to $1,500, Enterprise $2,000+. Final scope depends on imports, workflow mapping, branch complexity, and any custom integration work.
What counts as a field tech vs. an office seat?
A field tech is anyone primarily working in the field on jobs — installations, service calls, inspections. Office seats are people working primarily from a desk: dispatchers, schedulers, bookkeepers, customer service. Anyone splitting time between truck and desk is a field tech.
Are office seats really free?
Yes — up to the cap on each plan (2 on Starter, 3 on Pro, 5 on Enterprise). Beyond that we’ll talk through custom terms, but at that scale you’re typically a fit for Enterprise anyway.
What does Comply do?
Comply is our refrigerant compliance module covering EPA Section 608 (Part 82) and the new AIM Act (Part 84) rules effective January 1, 2026. It handles leak-rate calculations, repair deadline tracking, and audit-ready records — built directly into work orders. Included on Pro and Enterprise; available as an add-on for Starter at $15 per field tech / month. See the full Comply feature breakdown →
What's included with the Customer Portal?
The Customer Portal gives your customers a secure place to view service history, pay invoices online, approve quotes, see their equipment and warranty status, request service, message your team, and access compliance records. Included on Pro and Enterprise — Starter customers can upgrade any time.
What are linked equipment groups?
TuffOps is the only HVAC field service platform that lets you link paired equipment — a condenser with its matched evaporator(s), or a refrigeration rack with all its cases — as a single appliance. It eliminates the daily matched-pair guessing game in the field, keeps warranty records aligned, and unifies service history across the system. As a bonus, it's also the only model that fits how the EPA defines an appliance for Section 608 and Part 84 leak-rate calculations. Available on Pro and Enterprise. Read the feature story · Read the Part 84 angle.
How do customers submit service requests?
Two ways, both unique to TuffOps among the major HVAC platforms. (1) Scan the QR sticker on the unit — no app, no login, no portal account. The customer aims their phone camera at the equipment that's giving them trouble and submits a request that lands in dispatch already tagged with the right device, customer, and property. One click converts it to a work order. (2) From inside the Customer Portal if they're logged in. The QR-to-request flow is the unique differentiator — every other HVAC platform either has nothing or a generic web booking form with no unit context. Available on Pro and Enterprise. Read the full breakdown.
How do checklists work in TuffOps?
Checklists are attached to the equipment, not to the work order. You configure a checklist once on a specific unit or on a device model; from then on, when a work order is created against any matching unit, the right checklist auto-attaches — filtered by work-order type (installation, repair, maintenance, service, other). Items can be required (which blocks the tech from completing the WO until they're filled in), can require photos, can capture numeric readings (superheat, subcool, amp draw), and can be set to "only required once every N days" so PM checklists don't repeat unnecessarily. Each item is snapshotted onto the work order so editing the template tomorrow doesn't rewrite yesterday's job. Supervisor overrides are permissioned and audit-logged. Included on every plan. Read the full breakdown.
Do my customers pay extra to use the Customer Portal?
No. Your customers never pay anything to use the portal — it's part of your subscription. The only cost on the customer side is normal card processing fees on invoices they pay through it (Stripe's standard rates).
Is pricing monthly or annual?
Pricing shown is per field tech per month. We can also discuss annual commitments if that fits your buying process better.
Can we start small and upgrade later?
Yes. Many teams start with the essentials, then move up as they add admins, dispatch workflows, approvals, and more structured controls.
Is onboarding required?
Not always. Smaller teams may need very little setup, while larger or multi-location rollouts usually benefit from implementation help.
Do you support multiple branches or teams?
Yes. That is typically where Enterprise starts to make sense, especially when you need custom permissions, rollout support, or account-level configuration.
Not sure which plan fits?
We’ll show you how TuffOps maps to your workflow, recommend the right tier, and outline any setup scope in a short walkthrough.
Book a demo